Contact Us

Pickup:

123 Fairground Ave, Ballston Spa New York 12020

Want A Quick Response?

Fill Out This Form

Frequently Asked Question

Welcome to our FAQs section, where we address common questions and provide helpful answers about our services as a marketing merchandiser specializing in customizable promotional items. Whether you're new to promotional merchandise or a seasoned marketer looking to enhance your brand's visibility, our FAQs are here to provide clarity and guidance.

⭐ Ordering & Customization🛒

Do you offer custom designs?

Yes — most items can be personalized with names, photos, dates, or custom artwork. Customers can upload a file or leave a note at checkout.

Can customers see a proof before their order is made?

A digital mockup is available upon request for personalized items, please post a note on notes to the seller section of the checkout.  Production begins once the customer approves it.

What file types are accepted for custom images?

High‑resolution PNG, JPG, SVG, and PDF files work best for sublimation and engraving.

Is there a limit to customization?

Not usually. Extremely detailed or low‑quality images may require adjustments. Customers will be contacted if anything needs to be modified, please let us know in notes to the seller your preferred method of contact.

🚚 Shipping & Processing

How long does it take to make an order?

Handmade items typically take 3–7 business days to create, depending on complexity and order volume.

What shipping options are available?

Standard shipping is a flat fee if you are considering a larger order $100 and over ships for free or contact us for a custom quote for multiple products.

Do you ship internationally?

No—Only within the United States.

How do customers track their order?

Once shipped, a tracking number is sent via email or text.

🎁 Products & Materials

What type of tumblers are used?

High‑quality double wall stainless steel tumblers that keep drinks hot or cold for hours.

Are the designs dishwasher safe?

Sublimated tumblers are dishwasher safe, but handwashing is highly recommended for longevity due to the fact that the dishwasher will fade the image over time. Engraved items are fully dishwasher safe.

Will colors or images match the photos exactly?

Colors and images may vary slightly due to screen differences and the handmade process, but accuracy is always a priority.

💳 Payments & Pricing

What payment methods are accepted?

Major credit/debit cards, PayPal, PayPal, pay in 4, Afterpay, Klarna, Apple Pay, and Google Pay.

Are discounts available for bulk or event orders?

Yes — custom pricing is available for weddings, corporate gifts, Business and Event Wear and other large orders, please contact us at 518-288-5805 or email [email protected]

🔄 Returns, Refunds & Order Issues

Are returns accepted?

Because items are personalized, returns are only accepted for incorrect products, as stated in shop policies once items have been shipped there is a transfer of liability to the shipping company and all packages are shipped insured.

What if an item arrives damaged?

Transfer of Liability Please be aware that Rita’s Custom Creations is not responsible for packages once they have been handed over to the shipping carrier (e.g., UPS, USPS or other carriers). Responsibility for the shipment transfers to the customer and the carrier at the point of dispatch. We are not liable for: Shipping delays or transit issues. Lost or stolen packages (including "porch piracy") after delivery. Physical damage to the package or product that occurs during transit. Handling Claims Any discrepancies, package damage, or shipping issues must be addressed directly with the carrier (UPS or USPS or other carriers) using the tracking number provided.

Can an order be canceled or changed?

Orders can be changed or canceled within 12 hours of purchase. After production begins, changes may not be possible.

🎨 Sublimation & Engraving Differences

What’s the difference between sublimation and engraving?

Sublimation infuses ink into the material for a smooth, vibrant finish. Engraving permanently etches the design into the surface for a textured, long‑lasting look.

Can logos or business branding be engraved?

Yes — business logos, employee gifts, and promotional items can be engraved.

🎁Seasonal & Gift Orders🎁

Is gift packaging available?

Yes — gift bags and boxes with custom images to match the purchase or a special message are available for all orders at checkout, and personalized gift notes are available by adding a note to the seller.

How early should customers order for holidays?

It’s recommended to order 2–3 weeks before major holidays due to high demand and slower shipping speeds.

Care Instructions 👕

How should tumblers and clothing be cared for?

Handwashing sublimated tumblers is recommended to avoid fading of the image over time. Avoid abrasive scrubbers.

How should engraved items be cared for?

They are dishwasher safe, but handwashing helps maintain their appearance.

How should clothing items be cared for?

Wash the items per the clothing tags recommendations, no special care is needed for washing, just dry on medium heat.

About Us

Brand your success with personalized promotional merchandise that captivates your audience.

123 Fairground Ave, Ballston Spa New York 12020

Pickup Hours: By Appointment Only

Copyright© 2026 Rita's Custom Creations - All Rights Reserved.

Made by FleckTech Solutions LLC | Want to have a website like this? Visit FleckTechSolutions.com